Privacy Policy

Welcome to our website.

We take the protection of your personal privacy very seriously. This Privacy Policy explains how we may collect, use, retain, and protect your personal information when you browse the website, purchase products, submit information, contact customer service, or use features related to the website.

We will process your personal information in accordance with applicable data protection laws and use the relevant data only to the extent reasonably necessary for website operation, order processing, and customer service.

This policy does not restrict or exclude any data protection rights that consumers are legally entitled to exercise.

1. What Information We May Collect

Depending on how you use this website, we may collect the following information.

1.1 Information You Provide Directly

When you place an order, fill out a form, request after-sales service, or contact us, you may provide:

• Name;

• Delivery address;

• Billing information;

• Telephone number;

• Email address;

• Order and product information;

• Information relating to payment status;

• Return, refund, and after-sales information;

• Communications between you and our customer service team;

• Other information you voluntarily provide.

If payment is completed through an external payment platform, sensitive payment information is generally processed directly by the relevant payment service provider.

Unless required by law or necessary to provide a specific service, we generally do not store complete bank card or credit card information.

1.2 Information Generated When You Browse the Website

When you visit this website, the system may automatically record certain technical information, including:

• IP address;

• Browser type;

• Operating system information;

• Device type;

• Access time;

• Pages visited and browsing paths;

• Cookies and similar technical data;

• Referring page;

• Network and server logs;

• Technical information related to website security.

These data are mainly used to maintain normal website operation, troubleshoot problems, protect security, and optimize website functionality.

2. Why We Use Personal Information

We may use personal information in accordance with applicable law for the following purposes.

2.1 Order Processing

This includes:

• Receiving and managing orders;

• Confirming order status;

• Processing payment-related procedures;

• Arranging product delivery;

• Providing order notifications;

• Processing returns, refunds, and replacements;

• Answering order-related questions.

2.2 Customer Service

We may use the information you provide to:

• Respond to inquiries;

• Process after-sales requests;

• Verify order details;

• Resolve product or delivery issues;

• Communicate with you regarding the progress of order processing.

2.3 Website Security

Relevant technical data may be used to:

• Prevent unauthorized access;

• Identify unusual activities;

• Prevent fraud;

• Detect website security risks;

• Maintain the stability of servers and systems;

• Investigate potential security incidents.

2.4 Improving the Website Experience

To the extent permitted by applicable law, we may analyze website access and usage information to optimize page design, website functionality, product presentation, and the overall user experience.

2.5 Commercial and Marketing Communications

Where applicable law requires your consent, we will obtain the appropriate permission before sending marketing information, such as new product information, promotional notices, or other commercial content.

You may stop receiving such communications by using the unsubscribe method provided in the marketing message or by contacting our customer service email address.

2.6 Compliance with Legal Requirements

Where required by laws and regulations, judicial proceedings, regulatory requirements, or lawful requests from competent authorities, we may need to retain, use, or provide relevant personal information.

3. Legal Basis for Processing Personal Information

If the GDPR or other applicable data protection regulations apply to your personal information, we may process it on one or more of the following legal bases:

Performance of a Contract

We need to process certain necessary information to complete orders, arrange delivery, provide after-sales services, and perform related contractual obligations.

Legal Obligation

Certain data processing may be necessary to fulfill obligations imposed by applicable law.

Legitimate Interests

Provided that your legitimate rights and interests are not improperly affected, we may process necessary information for website security, fraud prevention, service improvement, and normal business operations.

Your Consent

For data processing activities that legally require consent, we will obtain your consent before carrying out the relevant processing.

If the processing of your information is based on your consent, you may withdraw your consent in accordance with applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

4. Cookies and Similar Technologies

This website may use cookies, pixel tags, browser storage, and other similar technologies.

These technologies may be used to:

• Save necessary website settings;

• Remember shopping cart contents;

• Save language and browsing preferences;

• Analyze website visits;

• Improve website performance;

• Identify technical problems;

• Maintain website security;

• Analyze the effectiveness of marketing activities where applicable.

For non-essential cookies for which consent is legally required, we will provide you with appropriate choices through our cookie management mechanisms.

You may manage, restrict, or delete certain cookies through the website's cookie settings tool or your browser settings.

Please note that disabling necessary cookies may affect certain website functions.

5. Will Personal Information Be Shared with Others?

We do not sell your personal data to third parties for the purpose of selling personal information.

To complete orders and maintain normal website operations, we may share relevant information, where necessary, with the following types of service providers:

• Payment service providers;

• Logistics and delivery service providers;

• Website hosting service providers;

• Technical and system maintenance service providers;

• Cloud storage service providers;

• Website analytics service providers;

• Security and fraud prevention service providers;

• Customer service and communications service providers;

• Marketing service providers, where applicable.

We will control the scope of information shared according to the actual service requirements and take reasonable data protection measures to the extent required by applicable law.

We may also disclose relevant information where legally permitted or required, including:

• Where expressly required by laws and regulations;

• Where required by a court or regulatory authority in accordance with law;

• To handle legal disputes;

• To prevent fraud or unlawful activities;

• To protect the legitimate rights and interests of the website, consumers, or other relevant parties;

• To enforce applicable agreements or maintain service security.

6. Third-Party Services

To provide complete website functionality, we may use certain third-party technologies or services, such as payment, delivery, website analytics, security, customer service, and communication tools.

Certain third parties may independently process relevant data as part of their own business operations and manage such information in accordance with their own privacy policies.

If you use features involving third parties, we recommend reviewing the privacy policy published by the relevant third party to understand how it processes your data.

7. Website Analytics and Advertising Technologies

If this website uses Google Analytics, Google Ads, or other similar analytics and advertising tools, these services may collect certain device information, access records, and technical data.

These tools may be used to:

• Analyze website traffic;

• Understand how pages are used;

• Improve website performance;

• Track conversions;

• Measure the effectiveness of marketing activities;

• Optimize website content.

For non-essential analytics or advertising technologies for which prior consent is legally required, we will obtain your permission before enabling them where applicable.

Relevant third parties may process data in accordance with their own privacy policies.

8. Protection of Personal Information

We will take reasonable technical and organizational measures to protect your personal information, including where appropriate:

• Data transmission protection;

• Access controls;

• Authentication;

• Website security monitoring;

• Fraud prevention measures;

• Data backups;

• System recovery mechanisms;

• Data access management.

Although we take reasonable measures to protect information, internet communications and electronic storage cannot be guaranteed to be completely secure.

If you notice any unusual activity involving your account or personal information, please contact us promptly.

9. Retention of Personal Information

We will not retain your personal information for longer than necessary.

The retention period may be determined based on factors including:

• The time required to process orders;

• After-sales service requirements;

• Retention periods required by law;

• Financial, tax, and accounting requirements;

• The period necessary to handle potential disputes;

• Website security and fraud prevention requirements.

When the relevant information is no longer necessary to retain and there is no legal requirement to continue retaining it, we will delete, anonymize, or otherwise appropriately process the information in accordance with applicable requirements.

10. Your Privacy Rights

If the GDPR or other data protection laws apply to your personal information, you may have the following rights under applicable law:

• Right of Access: To know whether we process your personal information and, to the extent permitted by law, obtain relevant information;

• Right to Rectification: To request correction of inaccurate or incomplete information;

• Right to Erasure: To request deletion of your personal information where the legal requirements are met;

• Right to Restriction of Processing: To request restriction of certain data processing where provided by applicable law;

• Right to Object: To object to certain processing of your information to the extent permitted by applicable law;

• Right to Data Portability: Where applicable, to request relevant data in a structured, commonly used, and machine-readable format;

• Right to Withdraw Consent: Where processing is based on consent, to withdraw your consent in accordance with applicable law.

The specific rights available to you and the conditions for exercising them may be subject to limitations under applicable law.

If you wish to exercise any of the above rights, please contact us at:

📧 demrosinkonr244@gmail.com

We will process your request within the period required by applicable law.

11. Information Relating to Minors

This website is not specifically designed for or directed toward children.

If we discover that we have collected personal information from a minor without appropriate authorization where such authorization is legally required, we will take reasonable measures in accordance with applicable law.

If you believe that a minor has submitted personal information to us, you may contact us at:

📧 demrosinkonr244@gmail.com

12. Cross-Border Data Processing

As certain technical or service partners may be located in different countries or regions, your personal information may be transferred to other countries or regions in the course of providing relevant services.

If data needs to be transferred to a location outside the European Economic Area (EEA), we will implement appropriate data protection measures to the extent required by applicable law, such as legally recognized data transfer mechanisms or other appropriate safeguards.

13. Personal Information Security Incidents

If a data security incident occurs that may affect the security of personal information, we will take reasonable measures based on the nature of the incident and applicable law.

Where required by law, we may report the incident to the relevant regulatory authorities and, where necessary, provide appropriate notification to affected individuals.

14. Changes to This Privacy Policy

As laws and regulations, website functions, the technological environment, or data processing practices change, we may update this Privacy Policy from time to time.

The updated Privacy Policy will be published on this website.

If changes may materially affect your privacy rights, we will provide appropriate notice or notification in accordance with applicable law.

We recommend reviewing this page periodically to stay informed about the latest version of this Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, the processing of personal information, cookies, data protection rights, or other privacy matters, you may contact us at:

Customer Service Email:

📧 demrosinkonr244@gmail.com

To help us identify and process your request, please provide as much relevant information and detail as possible in your email.

We will process your request as soon as reasonably possible within the scope required by applicable law.

Thank you for your attention to and understanding of personal data protection.