Informativa sulle spedizioni

Shipping Policy

Thank you for shopping on our website.

To help you understand the process from placing an order to receiving it, this Shipping Policy explains our order processing procedures, available delivery areas, shipping costs, estimated delivery times, tracking information, address changes, and delivery-related issues.

We will make reasonable efforts to process orders and arrange shipment in a timely manner based on the circumstances of each order.

Nothing in this Shipping Policy excludes, restricts, or reduces any mandatory rights available to consumers under applicable law.

1. Delivery Areas

We currently provide standard delivery services mainly to the following European countries:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

Delivery availability may vary depending on the product, inventory location, delivery address, product characteristics, and current logistics conditions.

The countries and delivery methods displayed during checkout represent the options currently available for the relevant order.

If your country or region cannot be selected during checkout, please contact us before placing an order to confirm whether delivery is available.

2. Shipping Costs

For destinations currently supported by our standard delivery service, the website may offer free standard shipping.

The applicable shipping method and final shipping cost will be displayed during checkout before you submit your order.

Depending on the destination, product type, warehouse location, and available shipping route, we may select an appropriate logistics provider to deliver the order.

The carriers used may include:

DHL
DPD
UPS
FedEx
Other qualified logistics service providers

Shipping routes and transportation arrangements may change. We may therefore select a suitable carrier based on the circumstances of each shipment.

If additional delivery charges apply, the relevant amount will be displayed or communicated before the order is confirmed, where required by applicable law.

3. Order Processing

After an order has been successfully submitted, we generally require 3–5 business days to complete order review, inventory confirmation, product preparation, and shipping arrangements.

Business days are generally Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may take longer in circumstances including:

A sudden increase in order volume;
Public holidays or peak logistics periods;
Inventory adjustments;
Warehouse operating arrangements;
Additional product preparation requirements;
Address or order information requiring confirmation;
Technical or logistics system interruptions;
Other unforeseen operational circumstances.

We will make reasonable efforts to complete processing and arrange shipment once the order is ready.

4. Estimated Delivery Time

The estimated delivery time normally consists of order processing time and carrier transit time.

Delivery Stage	Estimated Time
Order processing	3–5 business days
Carrier transit after shipment	5–8 business days
Total estimated delivery time	Approximately 8–13 business days
Standard shipping	Free where shown during checkout

These timeframes are provided for reference and apply under normal logistics conditions.

Actual delivery times may vary depending on:

The destination country or region;
Carrier operations;
Public holidays;
Weather conditions;
Customs procedures;
Peak transportation periods;
Remote delivery locations;
Local delivery arrangements;
Other circumstances affecting transportation.

If applicable law establishes a mandatory delivery period, the relevant legal requirements will apply.

5. Shipping Notifications and Tracking

After an order has been shipped, we will normally send a shipping notification to the email address provided during checkout.

Depending on the order and carrier, the notification may include:

Order shipping status;
Tracking number;
Carrier information;
A link to available tracking information.

Tracking information may not appear immediately after the notification is sent.

For some packages, tracking updates begin only after the carrier completes its initial scan. It may take 24–72 hours for tracking information to appear in the carrier’s system.

A temporary absence of tracking updates does not necessarily mean that the package has stopped moving.

If the tracking information has not changed for an extended period, please contact us at:

Customer Support Email:
demrosinkonr244@gmail.com

Please include your order number and tracking number, if available.

6. Delivery Delays

Delivery may occasionally take longer than the estimated timeframe.

Possible causes include:

Peak transportation periods;
Public holidays;
Severe weather;
Customs inspections;
Local delivery arrangements;
Carrier operational changes;
Traffic restrictions;
Logistics system interruptions;
Remote delivery locations;
Events beyond our reasonable control.

If your order has not arrived after the estimated delivery period, please review the available tracking information first.

You may then contact us with your order number and tracking number. We will review the available shipping information and provide reasonable assistance in checking the package status.

7. Changes to Delivery Information

7.1 Before Shipment

If your order has not entered the final shipping stage, please contact us as soon as possible if you need to request:

A change to the delivery address;
Correction of the telephone number;
Correction of other order information;
Cancellation of the order.

We will make reasonable efforts to process the requested change. Whether a change can be completed depends on the order’s current processing status.

If the order has already entered warehouse processing or has been transferred to the carrier, the information may no longer be changeable.

7.2 After Shipment

Once an order has been handed over to the carrier, the delivery address generally cannot be changed through our order system.

You may contact the carrier directly to ask whether any delivery adjustment options are available.

If incorrect or incomplete delivery information causes delivery failure, package return, or redelivery, we will contact you to discuss the available next steps.

Any related costs will be handled according to the circumstances and applicable law.

8. Taxes and Customs Matters

Tax and customs requirements vary between countries and regions.

Depending on the destination and circumstances of the order, the shipment may involve:

Value-added tax;
Import duties;
Customs processing charges;
Customs clearance charges;
Other charges imposed under applicable law.

Where charges are not collected during checkout, they may be collected separately by the relevant authority or logistics provider.

The party responsible for these charges will be determined by the destination, applicable law, information displayed during checkout, and the circumstances of the order.

Customers are responsible for providing information reasonably required for customs processing. Customs procedures may affect the estimated delivery time.

9. Damaged Packaging or Products

Please inspect the package after delivery.

If the outer packaging shows visible damage, take clear photographs before opening it where reasonably possible and retain the packaging materials.

If the product is also damaged, please contact us promptly at:

Customer Support Email:
demrosinkonr244@gmail.com

Please provide, where available:

Order number;
Recipient’s name;
Tracking number;
Photographs of the product;
Photographs of the outer packaging;
Photograph of the shipping label;
A description of the issue.

Please keep the packaging and affected product until the matter has been reviewed.

We will assess the information provided and offer an appropriate solution according to the circumstances and applicable law.

10. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your package, please contact us before returning or disposing of any item.

Please provide:

Order number;
Product name;
Details of the missing or incorrect item;
Photographs of the products received;
Photograph of the package label;
A description of the issue.

We will review the order and delivery records and provide the appropriate next steps.

This Shipping Policy does not restrict consumers’ statutory rights relating to product conformity, defective products, or other mandatory consumer protections.

11. Packages That May Be Lost

If tracking information has not changed for an extended period or the carrier indicates that the package may be lost, please contact us promptly.

We may review:

Order records;
Tracking information;
Carrier information;
Delivery records;
The delivery address provided with the order.

If the available information confirms a delivery issue for which we are responsible, we will provide an appropriate remedy based on the circumstances and applicable law.

12. Packages Marked as Delivered

If the tracking information shows that a package has been delivered but you cannot locate it, please:

Confirm that the delivery address on the order is correct;
Check around the delivery location;
Ask household members, neighbors, reception staff, or building management;
Check whether the carrier left a notice;
Check whether the package was taken to a local collection point;
Contact the carrier using the tracking number.

If the package still cannot be located, contact us with your order number and tracking details. We will review the available information and assist with a carrier inquiry where appropriate.

13. Failed Delivery

Delivery may be unsuccessful for reasons including:

An incorrect delivery address;
Incomplete delivery information;
Incorrect contact information;
An inaccessible delivery location;
No one being available after the carrier’s delivery attempts;
Failure to collect the package from a collection point;
Refusal of delivery;
Local delivery restrictions.

If delivery is unsuccessful, the carrier may attempt delivery again, leave the package at a collection point, or return it to the sender.

We may contact you by email or another available method to confirm the next steps.

If redelivery or package return is required, any related costs will be handled according to the circumstances and applicable law.

This section does not affect any statutory withdrawal, refund, or other mandatory consumer rights.

14. Split Shipments

Products from the same order may sometimes be shipped separately because of:

Different inventory locations;
Product size or packaging requirements;
Warehouse arrangements;
Carrier requirements;
Other logistics considerations.

In such cases, you may receive:

More than one package;
Separate tracking numbers;
Packages arriving on different dates.

Receiving one package does not necessarily mean that the remaining products are missing. Please review all tracking information associated with your order.

15. Events Beyond Our Reasonable Control

Order processing or delivery may be affected by circumstances outside our reasonable control, including:

Natural disasters;
Extreme weather;
War or civil unrest;
Government measures;
Widespread transportation interruptions;
Major logistics system failures;
Network or communication system failures;
Customs interruptions;
Other events that could not reasonably be prevented.

When such circumstances arise, we will take reasonable measures to reduce the impact where practical and provide relevant information when it becomes available.

Consumers will retain any mandatory rights available under applicable law.

16. Returns and Refunds

Returns, cancellations, refunds, and statutory withdrawal rights are governed by our Return and Refund Policy.

Please review that policy for information regarding:

Statutory withdrawal rights;
Return eligibility;
Return procedures;
Product condition requirements;
Return shipping costs;
Refund processing.

Nothing in this Shipping Policy limits any mandatory rights available to consumers under applicable law.

17. Delivery and Consumer Rights

This Shipping Policy explains our standard order processing and delivery procedures. It does not exclude or restrict any consumer rights that cannot legally be excluded or restricted.

If any provision of this policy conflicts with mandatory consumer protection law, the applicable legal requirement will prevail.

For additional information, please review our: