Recapiti

Contact Us

Thank you for visiting our website.

If you encounter any problems while shopping or need information about products, orders, delivery, payments, returns, or after-sales services, you can contact us at any time via our customer service email.

We will carefully review your request and respond within a reasonable period of time.

1. Customer Service Email

Customer Support

📧 demrosinkonr244@gmail.com

This is our primary contact method for customer inquiries and after-sales services.

To help us quickly identify your order, if your inquiry is order-related, we recommend sending the email from the email address used when placing the order.

2. What Can You Contact Us About?

Our customer service email can handle the following types of inquiries:

  • Product functions and usage questions;

  • Product information inquiries;

  • Order status inquiries;

  • Payment-related questions;

  • Delivery and shipment tracking inquiries;

  • Package issues;

  • Return requests;

  • Refund requests;

  • Replacement requests;

  • Product quality issues;

  • After-sales services;

  • Website usage-related questions;

  • Other shopping and service-related questions.

If your question does not fall into one of the categories above, you can still send us an email and we will handle it according to the specific circumstances.

3. How to Help Us Process Your Request Faster

If you need to inquire about a specific order, we recommend providing as much complete information as possible in your email, such as:

  • Order number;

  • Recipient's name;

  • Email address used to place the order;

  • Product name;

  • Description of the issue you need resolved;

  • Shipping tracking number, if available;

  • Photos of the product or package, where applicable;

  • Other information that may help us verify the situation.

Providing this information can help us locate the relevant order more quickly and understand your issue.

Security Reminder

To protect your account and payment security, please do not send the following information by email:

  • Full bank card numbers;

  • Payment passwords;

  • Account login passwords;

  • Verification codes;

  • Other unnecessary sensitive information.

4. Email Response Time

We generally respond within 1–2 business days after receiving your email.

Response times may be longer during weekends, public holidays, periods of high order volume, or when we receive a large number of inquiries.

We will make every reasonable effort to review and process each customer email as promptly as possible.

5. Returns, Refunds, and Replacements

If you need to request:

  • A return;

  • A refund;

  • A replacement;

  • Assistance with a product quality issue;

please first send an email to:

📧 demrosinkonr244@gmail.com

To avoid errors regarding return information, please wait until you receive our instructions before proceeding according to the relevant requirements.

For detailed information regarding returns, refunds, and consumers' statutory right of withdrawal, please refer to the website's:

Return & Refund Policy

6. Delivery and Shipment Inquiries

You can contact us if your order has any of the following issues:

  • The tracking status has not changed for an extended period;

  • The package has not arrived after the estimated delivery period;

  • Shipping tracking information cannot be displayed;

  • The package appears to be lost;

  • The outer packaging is damaged;

  • The product received does not match the order;

  • Other delivery-related issues.

Please provide your order number and shipping tracking number, if available, so that we can check the shipping status.

7. Order and Payment Issues

If you encounter problems while placing an order or making a payment, you can contact us for assistance, including with matters such as:

  • Confirming order information;

  • Abnormal payment status;

  • Not receiving relevant notifications after submitting an order;

  • Inquiries about order processing status;

  • Other order- or payment-related issues.

We will verify the information you provide and offer reasonable assistance where possible.

8. Privacy and Personal Information

If you have questions about personal information, cookies, data usage, or other privacy matters, you can also contact us at:

📧 demrosinkonr244@gmail.com

For detailed information about how personal information is collected, used, retained, and protected, please refer to:

Privacy Policy

9. Recommendations When Contacting Us

To help our customer service team handle your request more efficiently, we recommend that you:

  1. Briefly describe the issue in the email subject line;

  2. Provide your order number, if available;

  3. Clearly describe the problem you encountered;

  4. Attach photos or screenshots where necessary;

  5. Do not send unnecessary sensitive payment information.

If you have already sent an email regarding the same issue, please continue replying to the original email whenever possible so that we can review the previous communication history.

10. Customer Service Contact Information

Customer Support

📧 demrosinkonr244@gmail.com

Customer Support Email:
demrosinkonr244@gmail.com

We value every customer's feedback and inquiries and will make every reasonable effort to provide appropriate and timely assistance based on the specific circumstances.

Thank you for your understanding, trust, and support.