Privacy Policy

Thank you for visiting our website.

We value your privacy and are committed to processing and protecting your personal information in accordance with applicable data protection laws and regulations. This Privacy Policy explains what personal information we may collect when you visit this website, purchase products, contact us, or use related services, how we use this information, when we may share it with third parties, and what data protection rights you may have under applicable law.

This Privacy Policy applies to the products and related services provided through this website.

1. Information We Collect

Depending on how you access and use this website, we may collect the following types of information.

1.1 Information You Provide Directly

When you purchase products, submit a form on the website, contact customer service, or otherwise interact with us, you may provide us with:

• Name;

• Shipping address;

• Billing address;

• Telephone number;

• Email address;

• Order and purchase history;

• Information relating to returns, refunds, and after-sales services;

• Communications between you and our customer service team;

• Other information you voluntarily provide.

If you complete a payment through a third-party payment service, the relevant payment information is generally processed by the applicable payment service provider in accordance with its own privacy policy.

Unless required by law or necessary to provide the relevant services, we generally do not store complete bank card or credit card information.

1.2 Information Collected Automatically

When you visit or use this website, we may collect certain technical information in accordance with applicable law and your cookie or privacy settings, such as:

• IP address;

• Browser type and version;

• Operating system;

• Device type and related device information;

• Pages visited;

• Website access times and page paths;

• Information generated by cookies and similar technologies;

• Referring source;

• Network and server log information;

• Information related to website security and technical operation.

This information may be used to maintain the normal operation of the website, protect website security, troubleshoot technical issues, analyze website performance, and improve the user experience.

2. How We Use Your Personal Information

We may use the information we collect for the following purposes based on the applicable legal grounds permitted by law.

2.1 Processing Orders and Providing Services

This may include:

• Processing and managing orders;

• Confirming payment status;

• Arranging product delivery;

• Providing customer service;

• Processing returns, refunds, and replacements;

• Responding to your inquiries;

• Sending important notifications regarding orders, delivery, and after-sales services.

2.2 Website Operation and Security

We may use relevant information to:

• Maintain the normal operation of the website;

• Detect and prevent fraudulent activities;

• Prevent unauthorized access;

• Protect the website, systems, and users;

• Conduct troubleshooting and technical maintenance;

• Identify and address potential security risks.

2.3 Improving Products and Services

To the extent permitted by applicable law, we may analyze website usage information to improve website functionality, product presentation, service quality, and the overall shopping experience.

2.4 Marketing and Commercial Communications

Where applicable law requires prior consent, we will obtain the necessary consent before sending marketing communications, such as information about new products, promotional activities, or other commercial information.

You may unsubscribe at any time by using the unsubscribe method provided in the relevant marketing email, or by contacting us through the customer service email address.

2.5 Compliance with Legal Obligations

Where necessary, we may process, retain, or disclose relevant personal information in accordance with applicable laws and regulations, regulatory requirements, court orders, or lawful requests from competent authorities.

3. Legal Basis for Processing Personal Information

If the GDPR or other applicable data protection laws apply to the processing of your personal information, we may process your personal information based on one or more of the following legal grounds:

Performance of a Contract: Processing is necessary to process orders, complete payments, arrange delivery, and provide related after-sales services.

Legal Obligation: Processing is necessary to comply with obligations imposed by applicable laws and regulations.

Legitimate Interests: Processing is necessary to maintain website security, prevent fraud, improve services, or manage our business, provided that such processing does not improperly infringe upon your legal rights and interests.

Your Consent: Where applicable law requires consent, we will obtain your consent before processing the relevant information.

If the processing of your personal information is based on your consent, you may withdraw your consent at any time as permitted by law.

Withdrawal of consent will not affect the lawfulness of processing carried out based on your consent before its withdrawal.

4. Cookies and Similar Technologies

We may use cookies, pixel tags, web storage, and other similar technologies to support the normal operation of the website and improve your browsing experience.

Depending on how they are used, these technologies may be used to:

• Save shopping cart information;

• Provide necessary website functions;

• Remember language and browsing preferences;

• Analyze website visits;

• Understand website performance;

• Detect security issues;

• Measure advertising and marketing effectiveness where applicable.

For non-essential cookies and similar technologies, we will obtain your consent before enabling such technologies where required by applicable law.

You may manage, reject, or delete certain cookies through the cookie settings tool provided on the website or through your browser settings.

Please note that disabling certain essential cookies may prevent some website functions from operating properly.

5. Sharing of Personal Information

We do not sell your personal information.

To operate the website, process orders, and provide related services, we may provide relevant personal information, where necessary, to the following categories of service providers:

• Payment service providers;

• Logistics and delivery service providers;

• Website hosting and technical service providers;

• Cloud storage and infrastructure service providers;

• Data analytics service providers;

• Website security and fraud prevention service providers;

• Customer service and communications service providers;

• Advertising and marketing service providers, where applicable.

We will only provide information necessary to perform the relevant services and will take reasonable data protection measures to the extent required by applicable law.

In addition, we may disclose relevant personal information where legally permitted or required, including:

• Where required by applicable laws and regulations;

• In response to lawful requests from courts, regulatory authorities, or other competent authorities;

• To protect the legitimate rights and interests of us, consumers, or other relevant parties;

• To investigate or prevent fraud, unlawful activities, or security risks;

• To handle legal disputes;

• To enforce applicable agreements or protect the normal operation of the website and services.

6. Third-Party Services

To support website operations, we may use third-party services, such as payment, logistics, website analytics, security, customer service, advertising, or communication tools.

Depending on the specific service and your use of the website, relevant third parties may independently process certain personal information and handle such information in accordance with their own privacy policies.

Third-party services may include:

• Payment services;

• Logistics services;

• Website analytics tools;

• Advertising platforms;

• Customer service tools;

• Website security services;

• Social media-related features.

If third-party services use cookies or similar technologies, we will provide appropriate cookie choices or consent mechanisms where required by applicable law.

We recommend reviewing the privacy policies of relevant third-party service providers to understand how they process your information.

7. Google Services

If this website uses Google Analytics, Google Ads, or other Google services, these services may process certain website usage information, device information, or other technical data depending on their specific functions.

Such services may use cookies or similar technologies for purposes including:

• Website traffic analysis;

• Website performance analysis;

• Measuring advertising effectiveness;

• Conversion tracking;

• Website and marketing campaign optimization;

• Other purposes related to the functions of the relevant services.

For non-essential analytics or advertising technologies for which consent is required by law, we will obtain your consent before enabling the relevant functions where applicable.

You may manage your choices through the cookie settings tool provided on the website.

Google and other third-party service providers may process relevant data in accordance with their respective privacy policies.

8. Personal Information Security

We take reasonable technical and organizational measures to protect your personal information. These measures may include:

• Data transmission encryption;

• Access control;

• Authentication and account security measures;

• Website security monitoring;

• Fraud prevention and risk management;

• Data backup and recovery mechanisms;

• Data protection management for employees and relevant personnel.

Although we take reasonable measures to protect personal information, no method of internet transmission or electronic storage can guarantee absolute security.

If you discover any unusual activity involving your account or personal information, please contact us promptly.

9. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to provide the relevant services.

The specific retention period may depend on:

• The period required to provide the relevant products and services;

• Order and after-sales service requirements;

• Retention periods required by applicable laws and regulations;

• Financial, tax, and accounting record requirements;

• The period necessary to resolve potential disputes;

• The period necessary to prevent fraud and maintain website security.

When personal information is no longer necessary to retain and there is no legal requirement to continue retaining it, we will delete, anonymize, or otherwise appropriately process the information in accordance with applicable law.

10. Your Data Protection Rights

If the GDPR or other applicable data protection laws apply to your personal information, you may have the following rights under applicable law:

Right of Access: You may request confirmation as to whether we process your personal information and, where legally permitted, obtain relevant information.

Right to Rectification: You may request correction of inaccurate or incomplete personal information.

Right to Erasure: You may request deletion of your personal information where the legal requirements are met.

Right to Restriction of Processing: You may request restriction of the processing of your personal information where the applicable legal conditions are satisfied.

Right to Object: You may object to certain types of processing of your personal information where provided for by applicable law.

Right to Data Portability: Where applicable, you may request your relevant personal data in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time as permitted by law.

These rights are not unlimited and may not apply in every circumstance. Their scope and applicable conditions depend on the relevant legal requirements.

To exercise any applicable rights, please contact us at:

📧 troyvourvas895@gmail.com

We will process your request within the period required by applicable law.

11. Children’s Privacy

This website is not specifically intended to provide products or services to children or minors below the applicable legal age.

If we become aware that we have collected personal information from a minor without appropriate authorization where such authorization is legally required, we will take reasonable measures to handle the relevant information in accordance with applicable law.

If you believe that a minor has provided personal information to us, please contact us at:

📧 troyvourvas895@gmail.com

12. International Data Transfers

As some service providers may be located in different countries or regions, your personal information may be transferred to and processed in locations outside your country or region of residence.

If personal information is transferred to a location outside the European Economic Area (EEA), we will implement appropriate data protection measures to the extent required by applicable law, such as applicable data transfer mechanisms or other legally recognized safeguards.

13. Data Security Incidents

If a data security incident occurs that may pose a risk to the security of personal information, we will take appropriate measures in accordance with applicable law.

Where required by law, we may report the data security incident to the relevant regulatory authorities and, where necessary, notify affected individuals.

14. Updates to This Privacy Policy

We may modify this Privacy Policy due to changes in laws and regulations, adjustments to our business operations, technological developments, or updates to our services.

The updated version will be published on this website and will indicate the latest update date.

If there are material changes, we will provide appropriate notice to you to the extent required by applicable law.

We recommend reviewing this page periodically to stay informed about the latest version of our Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, cookies, data protection rights, or other privacy-related matters, you may contact us through the following:

Customer Support

📧 troyvourvas895@gmail.com

To help us identify and process your request efficiently, please provide as much relevant information as possible regarding your inquiry.

We will respond to your request within the period required or reasonably expected under applicable law.

Thank you for your understanding and support of our privacy protection practices.